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Telecommunications Operator more...
Location:Mount Kisco, NY
Company:Northwell Health
First posted:June 09, 2017
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Job Description

Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties.

Responsibilities Include:

  • Operates telephone console.
    • Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.
    • Places various outside calls for authorized Personnel according to policy.
  • Performs various communications and/or emergency activities.
    • Answers and responds immediately to all alarms and activates all emergency procedures.
    • Answers and responds immediately to all alarms and activates all emergency procedures
    • Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
    • Answers general caller-questions, according to policy.
    • Calls the floors to exchange information regarding patient room changes, etc.
    • Answers the TTY (phone for the deaf) in a prompt manner.
    • Logs difficult/questionable calls and alerts appropriate management.
  • Performs routine clerical duties including, but not limited to:
    • Maintaining various records, files, and cards for adjustments to charges, admissions and other information.
  • Calls appropriate office when one of the alarms in the office sounds.
  • Disseminates patient contact information
    • Gives out telephone numbers and room numbers, as required.
    • Expedites calls.
    • Uses telecommunications and access patient systems.
  • Performs related duties, as required.

Qualifications

  • High School Diploma or equivalent, required.
  • Ability to communicate in English, learn the console and related duties.


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